Overview

FloorDesign.ai ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered floor design service, including our website and related applications (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Service immediately.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, and password when you create an account
Payment Information: Billing details and payment method information (processed securely through third-party providers)
Design Content: Images, text descriptions, and other materials you upload for floor design generation
Communication Data: Information you provide when contacting our support team or providing feedback

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Location Data: General location information based on IP address

1.3 Third-Party Information

We may receive information from third-party sources:

Social Media: Information from social media platforms if you choose to connect your accounts
Analytics Providers: Usage statistics and performance data from analytics services
Payment Processors: Transaction information from payment service providers

2. How We Use Your Information

Service Provision & Enhancement

Process your floor design requests and generate AI-powered designs
Authenticate your identity and manage your account
Improve our AI models and design generation capabilities
Customize your experience and provide personalized recommendations

Communication & Support

Respond to your inquiries and provide customer support
Send important updates about our Service and your account
Deliver promotional communications (with your consent)
Notify you of new features and improvements

Security & Compliance

Monitor for fraudulent or unauthorized activity
Ensure compliance with applicable laws and regulations
Enforce our Terms of Service and protect our rights
Conduct security assessments and prevent abuse

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We share information with trusted third-party service providers who assist us in operating our Service, including:

Cloud hosting and storage providers (AWS, Google Cloud)
Payment processors (Stripe, PayPal)
Analytics and performance monitoring services
Customer support and communication platforms

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety, or that of our users
Investigate potential violations of our Terms of Service
Prevent fraud, security threats, or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

End-to-end encryption for data transmission
Secure cloud storage with access controls
Regular security audits and vulnerability assessments
Multi-factor authentication for administrative access

Operational Safeguards

Employee training on data protection practices
Limited access to personal information on a need-to-know basis
Regular backup and disaster recovery procedures
Incident response and breach notification protocols

Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide information at your own risk.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal information in a portable format

Correction & Update

Request corrections to inaccurate or incomplete information

Deletion

Request deletion of your personal information, subject to legal obligations

Restriction & Objection

Limit how we process your information or object to certain processing activities

Withdraw Consent

Opt out of marketing communications and withdraw consent for data processing

To exercise your rights: Contact us at [email protected] . We may verify your identity before processing your request.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States, where our servers and service providers are located.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by competent data protection authorities
Certification schemes and codes of conduct
Additional security measures for sensitive information

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Providing and maintaining our Service
Complying with legal obligations and resolving disputes
Enforcing our agreements and protecting our rights
Improving our AI models and service quality

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by:

Sending an email to the address associated with your account
Posting a notice on our website
Providing in-app notifications
Updating the "Last Updated" date at the top of this policy

Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt.